Business Administrator

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Services SETA Accredited courses

These programs are registered by SAQA and quality managed by different SETA ETQAs.

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Name of Programme Further Education and Training Certificate: Business Administration Services
Purpose of Programme This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization. It is also the building block to advance the learner into the National Certificate in Business Administration Services: NQF Level 4. The Core Component of the Qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self-Management and Self Development, Project Teamwork and Business Policies and Procedures. The Qualification through its Elective Component enables the learner to specialize in areas of Administration such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration and Human Resources. Learners working towards this Qualification will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to their jobs. This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The Qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational competencies. It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training. Qualifying learners could follow a career in:
  • Secretarial services
  • Reception services
  • Switchboard operations
  • Financial Administration
  • Banking Administration
  • Personal/executive assistant services
  • Technical assistance
  • Typing
  • Data capturing
  • Systems administration
  • Human Resources administration
  • Basic Contracts Administration
  • Legal Secretarial services
  • Reception supervision
  • Change administration and management
  • Relationship management
  • Project coordination.
Programme Duration 12 months
NQF Level NQF 4
Exit Level OutcomesOn achieving this Qualification, the learner will: Have knowledge of the procedures for stock and fixed asset control and be able to:
  • Apply such knowledge and maintain the appropriate registers
  • Ensure that employees have the resources they need on an on-going basis through efficiently ordering and distributing stationery and other requirements.
Develop Administrative systems together with other employees to:
  • Control and keep all information required by the organisation up to date
  • Ensure the confidentiality of information
  • Control the availability of resources information
  • Develop administrative procedures relating to the systems and to write them into a manual for use by other employees.
Improve organisational effectiveness, by being able to:
  • Manage all Administration records him/herself
  • Assist others in the organisation to do so
Present information that is routinely and regularly required, as well as specific information that is requested from time-to-time:
  • Appropriate report format
  • On time
  • Using listening, reading and writing skills.
The learner will also be able to:
  • Identify information sources so as to be able to quickly access information when it is required
  • Liaise with clients (internal and external) to verify that the format used for reports serves the purpose
  • Make amendments to report format and writing style, if necessary.
  • Manage service providers in that the learner will be able to:
    • Identify appropriate service providers
    • Institute the appropriate provisioning procedures to secure the service of providers
    • Draw up contracts for the provision of services and goods by suppliers
    • Monitor the delivery of the service and/or goods in terms of quality, quantity and time schedules for delivery
    • Take appropriate action when service providers fail to deliver as agreed.
    Be an effective employee in the Administrative section of an organisation by being able to:
    • Plan and organise own work
    • Establish and maintain sound working relationships
    • Comply with the organisation`s ethics and code of conduct
    • Maintain files and records as required
    • Set personal goals and develop and manage him/herself in a business context.
    Be aware of how fraud can be present in an office environment and assisting in its control by:
    • Knowing what types of fraud can exist in an office environment
    • Being aware of the legal and organisational implications surrounding fraud and either reporting it or failing to report it
    • Analysing trends and the impact of fraud in the organisation/sector
    • Being able to describe and be part of the implementation of fraud control measures as they relate to the level of authority of the learner.
    Display Cultural awareness in dealing with customers and colleagues and utilising the differences in a positive way to enhance the effectiveness and image of the organisation. Identify and solve work related problems together with others in the section so as to:
    • Improve the working climate in the administration department
    • Aid the effectiveness of the organisation
    Apply efficient time management processes, procedures and techniques to:
    • Improve his/her productivity
    • Assist others in the administrative section to do likewise
    Be an effective member of a team and be able to:
    • Cooperate with others to carry out joint tasks
    • Apply sophisticated teamwork skills
    • Utilise diversity to its fullest capacity.
    Become a knowledge worker and be able to:
    • Monitor the media ( newspapers, television, radio and magazines) and identify articles/news clips, etc that are applicable to Administration and/or the sector in which he/she works and see their implication for his/her organisation.
    • Realise that he/she and his/her organisation are part of a larger system that is interdependent and dependant on other sectors
    • Conduct basic research projects in relation to the Administrative function.
    In particular, assessors should check that the learner can demonstrate an ability to consider a range of options and make decisions about the knowledge and skills demonstrated above so that the best option is chosen.
    Critical Cross Field Outcomes
    1. Identify and solve problems and make responsible ethical decisions within own limit of authority.
    2. Work effectively with others as a member of a team, group, organisation or community to achieve work unit objectives.
    3. Organise and manage oneself and one`s activities responsibly and effectively to plan, lead, organise and control towards achievement of work unit objectives.
    4. Collect, organise and critically evaluate information in order to measure performance.
    5. Communicate effectively using visual, mathematics and language skills in the modes of oral and/or written presentations to lead a team.
    6. The learner will be required to demonstrate an understanding of the world as a set of related systems by aligning work unit objectives to organisational strategy.
    7. Be culturally and aesthetically sensitive across a range of social contexts in managing and interacting with diverse people in the workplace.
    8. Use science and technology effectively in researching, recommending and implementing management solutions, showing responsibility towards the environment and health of others.
    Learning assumed to be in place It is assumed that learners are competent in:
    • Communication at NQF Level 3.
    • Mathematical Literacy at NQF Level 3
    • Computer Literacy at NQF Level 3.
    Recognition of Prior Learning The structure of this Unit Standard based Qualification makes the Recognition of Prior Learning possible. Learner and Assessor will jointly decide on methods to determine prior learning and competence in the knowledge, skills, values and attitudes implicit in the Qualification and the associated Unit Standards. Recognition of Prior Learning will be done by means of an Integrated Assessment as mentioned in the previous paragraph. This Recognition of Prior Learning may allow for:
    • Accelerated access to further learning at this or higher levels on the NQF
    • Gaining of credits towards a Unit Standard in this Qualification
    • Obtaining this Qualification in whole or in part.
    All recognition of Prior Learning is subject to quality assurance by the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
    Credit Value A minimum of 140 credits is required to complete the Qualification. In this Qualification the credits is 143 and are allocated as follows:
    • Fundamental: 56 credits.
    • Core: 73 credits.
    • Electives: 14 credits.

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    Growing World Economic Enterprises of Southern Africa known as “GWEEZA” is a registered and SETA accredited private organization that provides innovative business solution in Education, Training and Development services across African Countries

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